Periship Operating Guidelines – Feb 9, 2026

 

PeriShip

Shipping Solutions for Time and Temperature Sensitive Products

Guide and Terms of Service

January 2026

PeriShip Global, LLC Contact Information

HQ Address                                    801 International Parkway, Suite 500   Lake Mary, FL 32746

Payment Address                         PO Box 1062. Branford, CT 06405

Telephone                                       (203) 315-8637

Toll Free                                           (866) 928-6428

Website                                            https://www.PeriShip.com/

Inquiries & Sales                           sales@PeriShip.com

Accounting                                     accounting@PeriShip.com

Claims                                 claims@PeriShip.com   cc:accounting@PeriShip.com

Supplies                                           service@PeriShip.com

Portal Technical Support           service@PeriShip.com

Business Hours

Monday through Friday         7:00 am to 8:00 pm Eastern Time

Saturday                                    7:00 am to 5:00 pm Eastern Time

Sunday                                        Closed

Please note that after hours, PeriShip Global, LLC can be reached via email at service@PeriShip.com

PeriShip Global, LLC Mission Statement

To provide proactive customer communication and enhanced operational oversight for shipments transiting our Preferred Carrier networks. PeriShip Global, LLC leverages all Carrier resources and employs our Monitor, Advise, Manage, and Resolve process to exceed customer expectations with a specific focus on Last Mile delivery.

 

SECTION 1: Why PeriShip Global, LLC?

Shipping perishable products can be risky. As they travel, wherever they go, they need to be maintained at the proper temperature, liquids can leak, frozen items can melt, delicate items can capsize, fragile items can break, fresh items can wither, and boxes may be lost. At PeriShip Global, LLC, our expertise helps you reduce the risk of shipping your time and temperature-sensitive products. We provide packaging guidance, package identification and tracking, real-time customer support, and follow-up reports to help safeguard future shipments.

PeriShip Global, LLC is strategically aligned with our carriers to provide customers with the best shipping services in the world, on the ground or in the air. Our information technology systems are aligned, so we each have access to the most critical flight, ground-tracking, and package information. On top of this, PeriShip Global, LLC provides an additional layer of services, particularly critical to shipments of time and temperature-sensitive items. To keep operationsefficient and eliminate redundancy and confusion, PeriShip Global, LLC is the primary point ofcontact for your shipments moving in our Carrier network.

When you engage PeriShip Global, LLC to manage your shipping logistics, we assign you an Account Specialist to guide you through three areas critical to your success: packaging, shipment tracking, and customer service. We have deep expertise in packaging materials and systems, including coolants, insulation, shock absorbers, wrappers, and boxes — to help ensure your products are protected in transit. Our technology provides real-time information regardingwhere your package is in transit. Finally, our Account Specialists and Customer Experience Specialists are proactive in keeping you and your recipient informed about the status of your shipment.

Each day our specialists handle hundreds of contacts by phone, text and email with shippers and their recipients. When exceptions arise and a package in transit needs intervention, theytake steps to expedite the process and get the shipment back on track for on-time delivery. Whether your customer is a chef waiting for fresh seafood from a thousand miles away, a family at home waiting for their meal kit, or even a hospital awaiting vaccines to be delivered to replenish stock or accommodate an urgent need, PeriShip Global, LLC will ensure every package is well cared for, because our most important customer is your customer.

PeriShip Global, LLC’s state-of-the-art technology infrastructure provides information and insightthat enable us to oversee your shippingwhile you concentrate on your core business. Our Customer Portal is available 24/7 through our website www.PeriShip.com, allowing you to view real-time and historical shipment data. As information accrues in your account history, valuable search and report tools enable you to view business trends about your products, customers, market, and costs. The tools on your account page contribute significantly to the business value of your relationship with PeriShip Global, LLC

Given our exceptional service and deep expertise, you might expect PeriShip Global, LLC to cost more. However, due to our large volume in a highly specialized area, you will be surprised how much money we may be able to save you!

As we work together, our people help your business become more efficient, your brandbecomes more respected, and your products become more popular.

At PeriShip Global, LLC, the only thing we spoil is the customer ®

SECTION 2: Managing Your PeriShip Global, LLC Account

Shipping within our carrier network

PeriShip Global, LLC is strategically aligned with our carrier relationships.   We share information about our mutual customers and their shipments, and we collaborate to offer our shippers the best prices and the most comprehensive service.  If you plan to use any of our Carrier’s Automated Shipping Solutions, PeriShip Global, LLC can coordinate training sessions and assistance through your local Carrier Account Executive. Just call or email PeriShip Global, LLC whenever you need assistance.

Because we work exclusively through our Carriers and provide a highly specialized service, PeriShip Global, LLC can offer clients preferred price support for services, sometimes at no extra fees. That is one advantage of doing business with PeriShip Global, LLC, but it’s not the only advantage. PeriShip Global, LLC maintains state-of-the-art expertise and personalizedcustomer service for packing, shipping, and tracking perishable goods. That is why PeriShip Global, LLC, the largest and fastest-growing value-add perishable goods service provider in the United States, works hand in hand with our parcel carriers to help save you time, money, and headaches.

Service Note – All Carrier services described in this Guide are subject to the terms and conditions ofthe current Carrier Service Guides available on our Carrier’s websites.

Your Account Number & Service Agreement

Your Carrier account number is used to identify your contract with us and for Carrier correspondence. It links to your official contact and business information, which is also used by PeriShip Global, LLC

Your PeriShip Global, LLC account number enables PeriShip Global, LLC to track yourpackages from the moment you create a shipping label.  Your PeriShip Global, LLC accountnumber is also used for invoicing.  Carriers invoice PeriShip Global, LLC for your shipments, and you pay PeriShip Global, LLC directly for most services that the Carrier invoices for.  Some services, such as address correction and pickup fees, may be directly invoiced to you, as the shipper, depending on account setup.

PeriShip Global, LLC requires all shippers using our services to sign a PeriShip Global, LLC Service Agreement. PeriShip Global, LLC reserves the right to amend this Service Agreement at any time. Questions or clarification to those Agreements must be received within 7 days of receiving notification. If we do not have a signed copy on file within 14 days, it is assumed that you accept the Terms of Service and your PeriShip Global, LLC Published Rates.  If you reject the changes in the manner provided in such amendment, we may terminate your right to receive services provided by PeriShip Global, LLC, as a condition of your rejection. A currentversion of the PeriShip Global, LLC Service Agreement will continuously be available in theResources section of your PeriShip Global, LLC Customer Portal.

Pickup Scheduling

Pickup Scheduling can be complex. When first getting your account set up, it’s best that you work with the local Carrier contacts to help optimize the best times and frequency for pickup based on your business needs.  For some of our shipping partners that need “On-Call” pickups that are unique to their business, call or schedule, through our portal, a pickup with PeriShip Global, LLC, when you have packages ready to ship.  We will need the details of the pickup, including total packages, total or per package weight, pickup ready time, pickup locationclose time, etc.  Our solution is flexible, allowing shippers to schedule through calls, emails, or directly on our portal.  We also continue to integrate with our carriers with any solutions they might recommend as their technology continues to evolve.

Your Carrier account must be in good standing to be eligible for regular pickups at your location(s). If your account or the credit card information linked to the account is not current, you will need to work with your local carrier representative to resolve potential issues that may prohibit a pickup. Carriers could invoice you directly for pickup fees. Those invoices must be paid on time.

Do not wait until the last minute to schedule a pickup. Some methods of shipping may require up to one day’s notice to schedule a pickup. You must adhere to the pickup time and have your packages ready for pickup. Pickups are typically scheduled for a three-hour window during which the courier could arrive at any time. Trying to keep a driver waiting “a few minutes” can create considerable delays for you and other customers.

Payment Terms

Clients must keep their PeriShip Global, LLC account in good standing. We invoice each week and expect prompt payment. Payments may be made by Direct Debit, Credit Card, or Check.  Our Accounting Department is available Mon-Fri 8am-5pm EST at accounting@PeriShip.com or by phone and can assist in setting up your payment.  Only our Accounting Department can authorize a change in Payment Terms.

Credit card payments are processed after 1:00 AM EST every Monday, and we expect the charges to go through without issue. If a credit card payment is declined or we are required to call in for an authorization, the customer will be charged a $20.00 Administrative Fee, which will be added to the payment authorization.

Payments made by Check will be posted at the time received.  Please plan to include mailing time to ensure your payment can be posted within your payment terms.  Checks returned for insufficient funds will be charged a $20 Returned Check Fee.

Account Suspension and Reinstatement

On past due accounts, interest may be charged at the rate of 1.0% per month (12% per year)in accordance with your Service Agreement. An account in default may be sent to collections and will be subject to collection costs, attorney fees, and court costs.

Payment tardiness may result in suspension of your account, in which case the total amount owed to PeriShip Global, LLC will be due immediately. To reinstate your account, we will require full payment of past-due invoices plus any accrued interest, and setup of Direct Debit for future payments.  Additionally, a $50 Reinstatement Fee may be charged.

Termination of PeriShip Global, LLC Services

PeriShip Global, LLC may suspend or terminate services at any time with or without cause, upon thirty (30) days’ written notice of termination, but we reserve the right to terminate services immediately. Customers may terminate service with PeriShip Global, LLC at any timeby providing thirty (30) days’ written notice of account cancellation. Termination of client services does not change the account balance due to PeriShip Global, LLC Price Plans for Shippers.

PeriShip Global, LLC provides customized pricing for client accounts on an annual basis. Your price plan is based on information provided by our Sales Department and provided to our revenue services team. Special volume plans are based on volume thresholds.

If you do not achieve the minimum volume specified in your price plan after a three-month grace period, your price support may need to change accordingly.

Communications & Customer Care

Email is a critical communications tool. PeriShip Global, LLC clients are required to have at least one valid email address. However, you are always welcome to give us a call and speak to your Account Specialist. We strongly encourage you to read our timely communications, out on your shipper portal,  as they contain useful information that can require immediate action.

Most client communications with our Carriers normally go through PeriShip Global, LLC. This ensures clarity and effectiveness and eliminates duplicative efforts. PeriShip Global, LLC hasprimary responsibility for managing your issues and your customers’ concerns.

If your package is delayed, PeriShip Global, LLC will notify you as soon as possible. If you have not given permission for PeriShip Global, LLC, to reach out to your customers, we recommend that you notify your customers as soon as possible. Sharing information builds trust, especiallywhen things go wrong.

Shipping is a complicated process with many moving parts and players. There are many reasons packages might be delayed: weather, traffic, security, mechanical failure, and human error. Express shipping via air is subject to the FAA’s regulations, including gate holds. For these reasons, we encourage all customers, if it can be avoided, not to wait until the last minute to process and ship their orders.

Good customer care eliminates surprises whenever possible by being transparent and timely. Whether you are shipping a gourmet item for the dinner menu, a special delivery of new merchandise, a favorite food for a family celebration, or a timely sample that needs lab results quickly,  we will do our best to exceed your expectations for service.

SECTION 3: Packing Your Shipment

Best Practices for Packaging Materials

Effective packing systems are critical to the presentation of your product to your customers. Your packaging must meet the pressures of time and temperature, distribution systems, storage, transportation, and customer expectations. Planning and sourcing a packaging system for your product line is an area where we provide expert consulting services. Your Customer Resolution Specialist can connect you with our recommended PeriShip Global, LLC Packaging Contacts when necessary.

Your package should be able to withstand:

-Impact shocks and drops during loading

-Vibrations

-Extreme high and low temperatures

-Traveling upside down on conveyor belts

-Sliding and tumbling

-Strong lateral forces during conveyor jams and sorting

Our carriers work to prevent damage in-transit and continue to improve operations whenever package stress patterns become routine. However, automated sorting systems, processing millions of packages, make some mishaps unavoidable, even if they are rare. PeriShip Global, LLC will work with you to determine best practices for packaging your products. We have theexpertise and sources for materials that will ensure your shipments reach their destination the same way you shipped them.

PeriShip Global, LLC is a member of the International Safe Transit Association (ISTA). ISTA is an organization specific to developing packaging standards for delivery. The organization provides members with educational programs and tools for creating a sustainable and cost- effective packaging system through package performance testing. Members of the organization include manufacturers, packaging material suppliers, testing laboratories, and carriers.

ISTA has developed a variety of package test protocols to challenge the product packaging to withstand a series of pre-determined hazards. Using these ISTA protocols and proven testing, PeriShip Global, LLC will help provide recommendations based on your testpackages and their transit through our different Carrier networks.  

There are many factors that could affect the quality of your product and the integrity of your package during transit. PeriShip Global, LLC leverages over twenty-five years of experiencein the industry and embraces a preventative approach to successful packaging.

One of the most important issues we commonly see and can help you address is void space — that is, empty space around your product in the shipping container. Eliminating void space will immobilize your product and prevent rolling, shifting, and tumbling inside the package. Failure to immobilize the product will amplify the various shocks and vibration forces, and coolants (gel packs or dry ice) maybecome a projectile exercising force against the product.

There are many types of shock- absorbing material that may be used:

-Molded Expanded Polystyrene (EPS) foam packaging

-Corrugated pads and shapes

-Bubble wrap

-Seaweed

-Newspaper

-Foam peanuts

We can also advise you on the optimization of coolant ratios, utilization of thermal packaging, and how to ensure your package survives drops and lateral impacts. Visit our website for morepackaging tips and guidelines.

The container used to ship perishables must be strong enough to withstand the rigors of the shipping environment. We strongly recommend that shippers use solid core containers with walls at least 1½ inch thick enclosed in a sturdy outer corrugated box. A two-millimeter or thicker plastic liner should be placed in the inner container to prevent leaking. In addition, an absorbent pad, consistent with the size of the inner container, must be used to absorb possible leaks.

Determining the exact freight cost of a shipment must take into consideration several factors as well:

-The size of the box

-The total weight of the box

-The type of services desired

-Markings that may be needed on the box or the shipping documentation.

-Residential or Commercial delivery.

-Any other carrier surcharges that might apply

-The expected temperature and other environmental

Whenever possible, it is best to place an order in a single large box. This not only gets themost favorable per-pound rate but also increases the overall mass of the shipment and decreases void space. The larger the mass, the longer it will hold temperature. In addition, the cost of shipping one box will be less than shipping two or three smaller boxes.

However, we also understand consolidation may not be possible for several reasons:

-Different products may not fit properly in one box

-Some products cannot be co-packed with other products

-Production cycles make it impossible to pack different products at the same time

-Packing space may be limited, and staging half-filled boxes may prove impossible

-Choices of available packaging may be limited

Some Shipping Considerations – Place an extra strip of tape around the box to ensure the bottom is properly supported. If you use strapping to secure your boxes, make sure the strapping istight and covered by tape going in the same direction. If the strapping is not tight and completely covered by tape, the conveyor belt systems at our Carrier sorting centers will not handle the box within their regular sorting parameters, and it can result in added costs and a high probability of the box being pulled and handled as a non-conveyable package. Sometimes this results in longer sorting times and delay. Also, boxes that weigh more than 70 pounds may be considered non-conveyable. Your Customer Resolution Specialist can explain these issues in more detail.

Using Coolants to Maintain Temperature

Containers and the perishable products inside must be properly “pre-conditioned” by storing them in refrigeration, if possible, before the Carrier pickup.

Gel packs should be frozen for at least 48 to 72 hours before use at a consistent temperature of -10° F. If a freezer is opened and closed often, ensure that the gel packs are placed away from the door. Ideally, gel packs should be taken out of the box and spread on a flat surface to ensure complete freezing, unless they are in the freezer for more than 48 hours before use.

The ratio of coolant to product depends on many conditions, including the type of product, the anticipated ambient temperature, weather, and other factors. Because of these considerations, it may be necessary to increase the amount of coolant used for a particular shipment.

Recommended coolant ratios range from 15% to 40%, depending on expected weather conditions, refrigerant method (dry ice or gel packs), and product shipped. If you are using dry ice as your coolant, please keep in mind that the coolant ratio is different.

Generally, dry ice will sublimate at a rate of 1% per hour in a typical insulated container. This sublimation commences at the time of shipping; therefore, it is important to pack out your dry ice as close to the time to ship as possible. The chart below illustrates the amount of dry ice needed in certain scenarios. Using this chart, identify the weight of your frozen product and the estimated time your product will be in transit, and the corresponding pounds of dry ice will be the suggested amount to include in your shipment. Please keep in mind, it is always best practice to err on the side of more dry ice than less when determining the appropriateamount to include in your shipment.

Dry ice quantities shown are estimates for planning purposes only. Actual requirements may vary based on packaging quality, ambient temperature, and transit handling. Shippers are responsible for compliance with all carriers, DOT, and IATA regulations.

It is important to ensure that you pack your products with enough coolant to maintain the proper temperature throughout the transit time. It is highly recommended to pack your products with enough coolant or insulation to maintain temperature for one extra transit day.

Net/Gross Coolant Formula

When calculating the true cost to ship your product, you should take into consideration certain factors to help you determine the net cost per pound to ship, particularly the weight of the coolant and the packaging.

For example, a 20-pound box of tuna may require 4 pounds of coolant, as determined by the 20% ratio. With the packaging usually weighing 1 pound, the total weight of the package is now 25 pounds, which will be used to calculate the price to ship the package, $65.00 (sample price).

To determine how much it costs per pound on the net to ship that product, the following formula can be used:

Price to ship package/weight of product = net cost per pound to ship product

Example: $65.00 / 20 pounds = $3.25 per pound of tuna

Look to use the Coolant Formula when you are determining the true cost per pound to ship your product, excluding coolant and packaging weight. Increasing or decreasing the amount of coolant will affect the cost per pound to ship your product. More information is available in our Packaging Tips (www.PeriShip Global, LLC.com/solutions/packaging-tips) or on the PeriShip Global, LLC Customer Portal.

Shipping with Dry Ice

Dry Ice for GROUND shipments (48 contiguous states)

Dry Ice, for GROUND shipments, is not regulated and can be shipped without any marks/labels on the outer package.  When rating a shipment, through the PeriShip rating application, DO NOT flag a Ground shipment for dry ice, as it will not return a rate, but remember to include the weight of the dry ice to ensure an accurate rate estimate.

Dry Ice is only regulated for AIR shipments.

Dry ice (or carbon dioxide solid, UN 1845) is considered a dangerous good/hazardous material for air transport and requires special handling. Shippers are also required to have function- specific dangerous goods training as outlined in 49CFR (Code of Federal Regulations)172.700.

When dry ice changes to carbon dioxide gas in enclosed spaces like aircraft cargo holds, it displaces oxygen. The design and construction of packaging used for dry ice shipments must prevent the buildup of pressure that could cause rupturing. Dry ice must never be placed in an airtight container.

When shipping with dry ice, you must provide correct identification, classification, markings, and labeling on your outer carton to comply with current requirements in the International Air Transport Association (IATA) dangerous goods regulations.

– Domestic, Non-medical, 5.5 lbs or less of dry ice –> no DG agreement or DG label required.  Marks on outer package required (Dry Ice, weight, type of goods).

– Domestic, Non-medical, more than 5.5 lbs of dry ice -> outer package markings and UPS thermal label required.  Class 9 Diamond label optional

– International shipments require a specific carrier ISC Agreement  – Please contact the carrier directly for the specific requirements.

The following permanent markings arerequired on the outer packaging of AIR >5.5LBS of IATA dry ice shipments:

-“Dry Ice” or “Carbon Dioxide Solid”

-“UN 1845”

-Net weight of dry ice in kilograms

-Name and address of the shipper

-Name and address of the recipient

The image below is a sample of the dry ice indicator label that must be present on the outer packaging:

How to keep products frozen during transit

-Freeze products before shipping.

-Precool the insulated container, if possible

-If the shipment contains liquid or perishable products that can melt or thaw, bag the products or line the insulated container using a minimum 2-mil watertight plastic bag.

-When arranging products inside the insulated container, allow enough space for dry

-Place a sufficient amount of dry ice in the insulated container on top of and around the

-Fill void spaces with dunnage material such as loose-fill

-Close the liner bag (if used) but do not completely seal it, as the carbon dioxide gas created by the dry ice must be allowed to vent.

-Place the lid on the insulated

-Place the insulated container inside an outer corrugated container

-Close and securely tape the box with pressure-sensitive plastic. Apply tape to all flaps and seams.

-Complete the required paperwork, dangerous goods labeling, and

You can receive more information and recommendations from our Packaging Tips (https://PeriShip.com/packaging-tips/) on our PeriShip Global, LLC website, or under theResources section of your PeriShip Global, LLC Customer Portal.

Packaging Tips for Shipping

Fruits and Vegetables

Packaging is one of the most important steps in the journey from grower to consumer. More than 1,500 different types of packages are used to handle produce in the United States.

Generally, some accepted concepts are that a container should be convenient for handling and distribution, and to protect from mechanical and poor environmental conditions in transit.

Shipping fruits and vegetables can be an attractive business; however, some basic protocols must be followed to ensure the product reaches the recipient in acceptable conditions.

Weather at the origin, destination, and in transit can have a major impact on the quality of the produce, as well as certain local and state regulations. These regulations may prohibit certain fruits or vegetables from being shipped. It is always best to check the regulations of the state you are planning to send to before attempting to ship your products.

The first thing to bear in mind when preparing a shipment of fruits and/or vegetables is the quality and the ripe state of the product. Always try to select the pieces that are slightly under-ripe and are free of bruises and blemishes; one compromised item can have a deterioratingand tainting effect on the other healthier products.

The rapid sorting systems employed to get packages to intended customers in a short period of time, paired with void space in a box that is not properly packed, have a large impact on the quality of the products inside the container or box.

With proactive packaging steps, you will be able to prevent and reduce the impact of rough handling in transit. If possible, wrap each item in paper to cushion the product (even fruit that is seemingly harder) and then place additional layers of paper between products. If you are shipping soft fruit like strawberries, blueberries, or raspberries, pack them in little baskets, a tray made of paperboard or plastic, and then use a Green Bag to avoid drying out and controlof CO2 and Ethylene. It is also recommended that nothing be placed on top of the soft fruit, and steps should be taken to prevent the containers from moving around.

Coordinating Fulfillment & Shipping

Cost control begins with smoothing your supply chain. Your PeriShip Global, LLC Account Specialist can advise you on coordinating your sales process with fulfillment and shipping to ensure your operations are cost-effective. We do not provide temperature-controlled transportation, which is why it is so important that you properly package your products, especially when shipping to warmer climates. The best way to find out what box, coolant, and product configuration will work for you is to conduct test shipments. PeriShip Global, LLC can work with you to conduct these tests.

We strongly suggest you communicate your requirements to any drop shipper you intend to use, and make sure they understand the importance of time and temperature. PeriShip Global, LLC reserves the right to suspend any shipping originating from customers and/or drop shipper locations that are found to be out of compliance with generally recognized guidelines for shipping perishables in a parcel shipping environment.

As a rule, it is best not to exceed 65/70 lbs. per box. Commercial airline carriers will not accept boxes greater than 70 pounds when there is a need to expedite the shipment. Also 50 pounds and above could be sorted under different parameters that occasionally result in a transit delay. In addition, shipments containing dry ice cannot be expedited once in transit.

A box exceeding 150 pounds may be shipped using the Heavy Weight division of some of our Carriers, which has drastically different handling and packaging requirements. We recommend that you keep the total box weight under 140 pounds to compensate for any scale variance. One option is to break up a larger order into multiple boxes of 70 pounds or less. If you need to move palletized freight via an LTL Carrier, call our offices for pricing, shipping restrictions, and pallet preparation.

All shipments are subject to security restrictions imposed by Homeland Security (TSAKnown Shipper Program).

Packaging Guidelines for Shipments exceeding 150LBS (LTL mode option)

-Each piece (pallet) must weigh no more than 2200

-Maximum skid dimensions: 70” (height), 119” (length), or 300” (length plus girth)

-Freight must be on a pallet, skid, or another forkliftable base

-Use 70-gauge stretch wrapping

-Pass a minimum of two bands (tightly secured) through the pallet voids and all around the boxes

-Distribute weight evenly on the pallet to avoid excess weight being placed on the box contents

-Stack boxes squarely on the pallet, corner to corner, to maximize compression strength and avoid potential dimensional weight surcharges

-Stack boxes to the pallet edge, but do not overhang. By preserving the pallet integrity, it also contributes to potentially avoiding dimensional weight surcharges

-The top of the pallet must be flat to minimize the chances of lost, damagedboxes, and again contributes to avoiding dimensional weight surcharges

-Place angled cardboard between bands and boxes to prevent crushing

-Place the recipient address on each side of the Write with a marker andplace the pieces of paper under the shrink wrap.

Please be aware that the success of a freight shipment largely depends on how well the pallet is constructed.

Also, there are many ancillary fees that can be assessed by Carriers to these types of freight shipments. Call us for more information.

LTL/Freight Carrier Airbill & Shipping Label Placement

When packaging your products, place the Carrier airbill on TOP of the box, preferably in theupper right corner. If using an airbill pouch, secure the airbill to the box, and place two strips of clear tape over the pouch.

As a safeguard, we recommend that you write the airbilltracking number on the box with a permanent marker or grease pencil. This will prove indispensable if the airbill becomes detached or damaged.

Also, it is highly recommended that the recipient’s name and address be recorded either on a packing slip attached to the box or handwritten on the box itself. These few small steps can minimize delays and avoid problems.

 

SECTION 4: Delivering Your Shipment

Selecting the Right Delivery Option

When shipping perishable items, timing is everything. Our carriers have many different shipping options with different pricing and varied guarantees.

Let your Account Specialist help you select the carrier service most appropriate for your product and delivery schedule. Remember, the shipping option you choose also impacts your packaging requirements.

No matter which carrier service you choose — Express (Next Day, 2^nd Day and 3^rd Day services), Ground, Commercial, or Home Delivery^® — PeriShip Global, LLC will handle your shipment with the same quality care and attention to detail. That is one of the advantages of PeriShip Global, LLC, as we do not give you a lower level of service because you chose a lower cost delivery option. PeriShip Global, LLC offers the same level of service across all Carrier networks and services

Our Carriers Express and Ground solutions have the same networks, driven by different rates and policies based on the service being offered. There are four main differences between our carriers’ Ground and Express services: price, product loss coverage, service offerings, and the time it takes to resolve an issue. For example, the Ground services are less expensive than Express due to lower transportation costs and fewer guarantees.

No matter which Carrier delivery service you choose, most of the time, deliveries are made without a hitch, but sometimes there are exceptions. PeriShip Global, LLC has exceptional expertise in managing exceptions! Because we know how each Carrier operates and we have strong relationships with their employees, in most situations, we can minimize and eliminate the concerns of a package possibly being delayed.

Please be aware that if your shipment is destined for an apartment complex or a busy urban area, the package may not be released if the courier feels the place is unsuitable to leave the package. This is for your protection and the protection of your shipment. This is a common issue for deliveries to multi-unit apartment complexes, brownstone neighborhoods, and gated communities with access codes. One alternative is to ship to the recipient’s work address or to the local carrier station where the recipient can pick up the shipment.

All Carrier services described in this Client Manual are subject to the terms and conditions of the current Carrier Service Guide available at each Carrier’s website.

In the event you or any representative on your behalf requests PeriShip Global, LLC to return, intercept, or destroy a shipment traveling in our carrier’s networks, PeriShip Global, LLC will exercise reasonable commercial efforts to fulfill the request. However, by signing the PeriShip Global, LLC service agreement, you agree that PeriShip Global, LLC will not be liable orresponsible for compliance or noncompliance with any request to return, intercept, or destroy a shipment in transit or to prevent delivery.

Saturday Delivery

Before shipping a product for Saturday delivery, always verify that Saturday service is available at the recipient’s address. You can check this online at PeriShip Global, LLC’s website byclicking on the zip code button on your account page. Feel free to call our office and speak with your Account Specialist if you have any questions.

Priority Overnight Friday shipments must be marked for Saturday delivery if the desire is to have these goods delivered the next day.  If not marked, carriers will deliver on the next business day, normally on Monday.

If the shipment is being delivered to a business, always verify that the recipient knows about the Saturday delivery and verify their hours of operation. If a business opens after 12:00 pm, we recommend shipping the package to an alternative delivery address that carriers offer (such as The UPS Store locations and/or FEDEX Office locations), arranging for the recipientto pick it up.

Carriers overall have limited delivery re-attempt capabilities for Saturday services.

 

SECTION 5: PeriShip Global, LLC Pricing, Surcharges, and Fees

Carriers will charge additional fees for certain services and will apply surcharges depending on a variety of conditions. PeriShip Global, LLC charges carrier fees and surcharges based on the customer’s shipment selections. Below, we describe a few of those fees that are more prevalent with our clients’ shipments, along with links to our carrier’s assessorial surcharge documents.

Please be aware that these surcharges can change at any time based on the carrier’s discretion.  We have also provided links to carrier announcement pages to help us all stay updated with the changes.

Fuel Surcharges –Our carriers set fuel surcharges each week based on the spot price for both jet and diesel fuel.  Fuel surcharge will be based on a weekly fuel price from two weeks before the week in which it is assessed. The fuel surcharges apply to all domestic and international shipments. You will see a line item on your invoice for the fuel surcharge. Please refer to the link here for our current carrier fuel surcharge schedule.

Carrier Fuel Surcharges

Schedule or Accessorial Fees (Reference starting page 168)  Carrier Service Guide

The most common fees that are applied to our clients’ shipments would include:

Address Correction

-Additional Handling – Weight, Packaging, Dimensions

-Delivery Area Surcharges

-Dry Ice

-Extended Area Surcharges

-Peak Season/Demand Surcharges

-Remote Area Surcharges

-Residential Surcharges

-Delivery Signature

-Weekly Pickup fees (Normally billed directly to client)

Dimensional Weight

The fee for oversized packages is based on weight. The dimensional weight surcharge is by far the most significant of additional surcharges. Shippers are charged dimensional weight because large boxes that do not weigh very much and take up too much volume (space in the aircraft or ground vehicle) for the revenue they produce on a per-pound basis. Carrier shipping rates assume that, on average, each cubic foot a box occupies weighs about nine pounds. If a box is lighter than this, there is a formula used to calculate the dimensional weight charge.

Below is an illustration of the formula used to calculate a dimensional weight fee. A box that is 35” x 14” x 12” but only weighs ten pounds is considered too light. To calculate the formula, multiply the dimensions in inches (35 x 14 x 12, which equals 5,880) and divide that number by 139. The result is 42.30216. That number is always rounded up, in this case to 43. That meansthat this ten-pound box will be charged as if it weighs 43 pounds.

The best way to track and control dimensional weight cost is to set a minimum weight for each type of box you use. For example, in the chart below, we have listed the three most common sizes of boxes our clients use, the typical weight range for each box, and the minimum weight required to avoid a dimensional weight surcharge.

SECTION 6: The PeriShip Global, LLC Customer Portal

The PeriShip Global, LLC team is continually working to develop new tools and resources for our customers so they can become savvy shippers in every way. We developed the CustomerPortal as a central point of access for all these resources. Once logged in, our customers have access to reports, tools, and information specific to their company and their shipping habits.

Tools include:

-Rate schedules

-Scheduling package pick-

-Calculators, including dim weight and coolant

-Shipping trends

We encourage you to explore all parts of the PeriShip Global, LLC Customer Portal to see what tools are most valuable to your business.

Navigating the Portal

Navigating through the portal is straightforward: the menu to the left of the screen will always remain, so you can travel from area to area with ease. On the homepage, the links on the left will bring you directly to different frequently used tools and reports. Different sections of the Portal include:

Shipping Toolbox

The Shipping Toolbox is where PeriShip Global, LLC provides you with the tools and informationyou need to get the most out of your PeriShip Global, LLC account. Here we include calculators and resources for your use.

Calculators

Package Dim Weight Calculator

The Package Dim Weight Calculator is a tool that can be used to determine if the size andshape of your box and the weight of the product inside will meet dim weight requirements. If a box’s weight is considered too light, then it may be charged a dim weight fee when shipped. To avoid this fee, use this calculator by inputting the dimensions of your box. The result will be theminimal weight this box is allowed before accruing a dimensional weight fee.

Shipping Coolant Calculator

As the seasons change or as you ship to markets with different weather patterns, it maybecome necessary to change the amount of coolant used in your packages. The Shipping Coolant Calculator can help determine the appropriate amount of coolant needed for your shipment. Simply input the weight of your product being shipped, and the ratio of coolant you need (PeriShip Global, LLC suggests 20% during cooler months, but up to 40% in hot summer months), and the result will be the suggested amount of coolant necessary for transit.

Resources

There is a wealth of information within the PeriShip Global, LLC Resources section, available for your use to download. Resources include:

-User Manual

-Client Manual

-Web API

-Carrier Service Guide

-Carrier Tariff

-Carrier Ship Manager Guide

-Packaging and Dry Ice Tips

-Test Shipment Report

-Weather Glossary

Traffic and Weather

It may be sunny outside your door, but what about where your box might be traveling? PeriShip Global, LLC’s Traffic & Weather center puts this information at your fingertips, with the weatherat all the Carrier Express and Ground hubs available to you at the click of a mouse. This provides you with the valuable information you need to make important shipping and business decisions.

PeriTrack®

This section of the Customer Portal has the tools you need to ship that box, from pricing shipments, scheduling pickups, and most importantly, tracking the shipments. This area is yourone-stop shop for getting that box from your business to the doorstep of your customer.

One of the most valuable tools on our Customer Portal is the ability to track shipments that are currently in transit. This tool allows you, the shipper, to view the most recent status of each package.

This tracking tool is dynamic; choose the date range you would like to view, as well as theshipping status. By clicking “Apply Filter,” all your shipments from that time frame and status will be displayed.

After clicking “Apply Filter,” your results will appear. Each column can be sorted to maximize the utility. By clicking on a single shipment, further details on that individual shipment will be displayed.

The “Package Detail” will provide specific and current information on that individual shipment.

Even further details are available to the right by clicking on the following buttons:

Traffic Conditions: View current traffic conditions at the destination location to determine the impact on your shipment’s

Weather Conditions: View the weather conditions at the destination. Weather alerts will also be displayed here.

File Claim: Did this package not transit or deliver as expected? Clicking this button will take you directly to the claims page and assist you in starting a claim for this

Contact Us: Have further questions on this shipment? Click this button, and a message will be sent to our Call Center team, who will research the package and get back to you as soon as possible.

Price My Shipment

When creating quotes for customers or when setting prices for your product, we encourage you to use the Price My Shipment tool. Given some basic information (origin and destination zip codes, package weight, and more) this tool will provide an estimated cost of shipping that box. PeriShip Global, LLC also archives past quotes for a short period so that you can go back to reference past quotes or recreate a quote for similar shipments.

PeriShip Global, LLC, encourages you to keep in mind that these are strictly quotes, and whenthe package ships, other fees may be applicable.

Billing & Rates

In this section, you can find past invoices organized according to year, your company’s individualized rate schedule, as well as other useful rate information.

Reporting

Among the many services PeriShip Global, LLC provides you and your company is the abilityto conduct select revenue services tasks through us. Here in the Financial section of the Customer Portal, you have the ability to directly file claims, view past invoices, download the credit card authorization form as well as the credit application form, and download yourcustomized rate schedule.

One of the main goals of PeriShip Global, LLC is to provide you, our customer, with real-time data that is meaningful to your business. Thus, the Reporting section of the Customer Portal provides robust information and reports to help you make important decisions about your shipping practices.

SECTION 7: Money Back Guarantee, Declared Value & Claims

The Money Back Guarantee

Carriers go to extraordinary lengths to deliver your shipment on time. When a package is facing a possible delay or other problem, both PeriShip Global, LLC and the Carrier will make every effort to correct the situation, no matter what the cause. Our single-minded focus is onprotecting the product and getting it to its destination.

Declared Value

Declared Value is not insurance. It is a fee-based limit of liability used to set the value of a product before shipment to be used in a case where a cargo claim is submitted. If there is no declared value, the maximum claim available is $100, only for a Lost or Damaged product. If there is no declared value, Product Spoilage is NOT claimable.  Paying for Declared Valuedoes not assure the shipper of a successful claim, but it does allow a claim for Perishable Goods. Accurate address information, appropriate service level, and proper packaging aresome, but not all, of the factors that will be considered in processing any claim.

If you want to maximize your ability to be paid for a claim, we recommend that you declare value for that shipment.  PeriShip Global, LLC charges the standard formula established by our Carriers. For example:

 

Please note, declared values cannot be changed once transit begins. You will be charged based on the amount you enter during label generation. 

For goods valued at under $100.00 that are perishable, we recommend you declare their value at $101.00 to ensure recovery consideration.

Claims Processing

As part of our service, PeriShip Global, LLC, submits claims to our Carriers on behalf of ourclients. PeriShip Global, LLC reserves the right, however, to make an independent assessmentof the merit of the claim. If we find the claim does not have merit, we will not present it to Carrier. Our assessment of the claim will be based on the factors described below and the claims policy described in each Carrier’s Guide to Services: Terms and Conditions.  We highlyrecommend you become familiar with this document, as PeriShip Global, LLC must also comply with such Terms and Conditions when presenting claims on your behalf.

All product claim requests must be submitted through our Customer Portal accessible through  www.PeriShip.com.  Enter all the required information based on the instructions in the portal, being as specific as possible.  Please review the request for accuracy and revise, if necessary, before submitting it to PeriShip Global, LLC. In addition to this form, an email will be sent to theaddress you provided on the claim form. Please print that email and retain it for your records.

PeriShip Global, LLC has a team of dedicated Claims Specialists who aim to seek fast and accurate resolutions for our customers’ shipment claims.

Claim requests must be entered using the PeriShip Global, LLC portal within seven days of the delivery. PeriShip Global, LLC does not charge any fee to present yourclaims to our Carriers or for the follow-up that is required. The amount presented for aclaim cannot include any compensation for consequential damages. Please be advised that it may take up to 30 business days from the date of submission for a claim to be approved and payment sent.

For PeriShip Global, LLC to process a claim, you must provide:

-Claim Type (Loss, Damage, Missing Contents, Late Delivery

-Recipient name and address

-Delivery date and tracking number

-A detailed Product Description for which the claim is presented

-Photos of the damaged goods, including box and contents (at least 3 photos if available)

-A complete description of the cause of the claim

-Proof of Invoice including Product Declared Value (PDF upload)

-An indication of whether this was a total or partial loss

For the claim process to be completed, PeriShip Global, LLC must have an invoice from you for the lost product to substantiate the product value. The invoice and photos, which must include your business contact information, may be emailed, but preferably uploaded to PeriShip Global, LLC via your portal access. All clients of PeriShip Global, LLC are required to set up a claims administrator responsible for handling claims for your company.

Our assessment of the claim may require that we inspect the damaged shipment or retrieve the damaged package with all its contents and packaging materials. No claim will be considered if the packaging is found not to comply with guidelines. If you use a drop shipper, you are responsible for their compliance with packaging guidelines.

Any package that has been expedited by Carrier and PeriShip Global, LLC, while in transit, may not be eligible for a claim.

In the event that your invoice shows a total product weight that is more than the recorded weight for the package, PeriShip Global, LLC may not present the claim to our Carriers as accuracy of the shipment is critical to claims reconciliation success. Repeated discrepancies between the product weight on your invoice and the recorded weight with the Carrier may result in suspension of shipping privileges.

If products are sold live, such as crabs, lobsters, or shellfish, and arrive dead, in which the delivery is on time and within PeriShip Global, LLC packaging guidelines, including the box not being visibly damaged, no claim will be honored as the Carrier cannot be held responsible for the concealed box contents.

Carriers are not responsible for product loss if a shipment arrives on the service commitment day but is found to be above temperature guidelines. The Carrier does not provide temperature- controlled shipping and will not be liable for products damaged by exposure to extreme heat or cold. It is highly recommended to properly pack your products with enough coolant or insulation to maintain temperature for one extra transit day.

PeriShip Global, LLC customer portal www.PeriShip Global, LLC.com

10 Point Checklist for Managing a Claim

 1.  Claim requests must be made within seven business days of the delivery commitment date, and PeriShip Global, LLC reserves the right to validate the nature of the claim before submission to the Carrier.

2.  All claim requests must be initiated through the Open a Claims Request form on our website.

3.  You are required to set up a claim administrator for your

4.  PeriShip Global, LLC may process your claim request, but the Carrier, not PeriShip Global, LLC, must honor the claim.

5.  The shipper is entitled to the full value paid by the Carrier for any product loss claim that is approved.

6.  Our Money-back Guarantee is not available if delivery is late, but it meets the original commitment date.

7.  Submission of claims must include an accurate The invoice should be uploaded, via our customer portal, to PeriShip Global, LLC

8.  If the Carrier denies the claim, for whatever reason, PeriShip Global, LLC cannot be heldresponsible for the claim.

9.  All Carrier claims are subject to the terms and conditions of the Carrier’s Service Guide available on the Carrier website.

10.  If you do not pay for Declared Value, any product claim that you might receive would be limited to a maximum of $100. Remember, Declared Value is not insurance, only an established estimate of the shipment’s value.

Declared value is required on ALL Perishable shipments, regardless of value, if the Shipper wants consideration for reimbursement.