Frequently Asked Questions

Q. Do other companies do what PeriShip does?
A. While other companies try to imitate our approach, we remain a one-of-a-kind company. We deploy human, operational, and technological assets with the single-minded goal of removing the stress from your shipping of time and temperature sensitive items.

Q. Why should I be interested in PeriShip’s services?
A. By having PeriShip manage your shipments, you and your team will have an opportunity to concentrate on the core business tasks of producing, sourcing, and selling exceptional products—and even have time to develop new business concepts. With PeriShip assuming the day-to-day tactical execution and monitoring of your shipments, you have time to pursue more strategic tasks.

Q. What will PeriShip do that I cannot do myself?
A. Think about how much time you spend on the phone dealing with your carrier’s customer service department, tracking packages, dealing with incorrect addresses, closed businesses, delayed packages, and other issues. We take over those functions and work with your customers as well to advise them of exceptions that could impact on their delivery.

Q. How do I receive information about the status of my shipments?
A. PeriShip ensures that you are always aware of your shipment status. Through our technology resources, you and your team will have access to a real-time operational portal that provides information on all your shipments including actions that our team has taken. We also rely on emails and broadcasts to keep you in control of your shipments.

Q. I have an issue during off-hours. What should I do?
A. PeriShip’s team and technology is monitoring your shipment around the clock. You can log onto your PeriShip customer portal 24/7 to track packages and take advantage of all the tools and resources available to our shippers. We have also developed an app that you can access via your smartphone. Our phones are live and staffed 6 days a week from 7 a.m. – 8 p.m. If an emergency occurs when our live office is not open, send an email and we will tackle the issue as soon as possible.

Q. What other value do PeriShip’s services offer?
A. In addition to taking over the management of your daily express shipping activities, PeriShip provides extended customer service support. Our website offers full search capabilities for every single package you ship under a personal account number we provide you. We offer a variety of service reports to track on-time performance and can provide package details for services you have used. Other reports are also available to increase your cost control and forecast capabilities.

Also, with the PeriShip price calculator you can accurately estimate your shipping costs prior to shipping. In addition, we provide you with a supply of specially designed pressure sensitive labels that, once applied to your box, provide an enhanced level of visibility while your shipment is in transit.

Q. How detailed is the shipping info provided by PeriShip?
A. As a PeriShip client you may access your account information on our website, including delivery forecasting, real-time package information, one-click account analytics, ecommerce consulting, and your account history. These tools enable us to manage your shipments so you can focus on your core business, and they provide both of us with insights that will help us work together more efficiently.

Our industry-specific knowledge and technology allow us to be able to identify how your packages are progressing through the networks, and make suggestions when we see abnormalities in transit. The information available on the PeriShip customer portal allows you to have package-specific information available at the click of a mouse, including predicted transit time and current package status. If you are looking for more details, contact PeriShip with your suggestions, questions, or requests.

Q. How do I start working with PeriShip?
A. Start by filling out the new client registration form. This process only takes a few minutes, is confidential, and does not obligate you in any way. After we receive your information, we will be in touch with you in less than 24 hours.