Ecommerce Startups' Products
Shipping Expertise for When Time Is the Most Important Ingredient
An ecommerce business lives close to a chokepoint: shipping. You can have an amazing product, high traffic to your website, a seamless shopping and ordering experience, and second-to-none customer service. None of this matters if your customer doesn’t receive what their product in a usable condition or if it doesn’t arrive on-time. One bad experience reduces the likelihood of a repeat order, will take time away from your customer-service staff, and will end in a refund, a bad review, or both.
You don’t have as many options as bricks-and-mortar stores. For most of your customers, in-store purchases, pick-ups, or local delivery isn’t possible or practical. Even if you have a hybrid business with a physical location and an ecommerce store, the ecommerce part of your business will always depend on shipping.
Customers understand that shipping is a challenge for businesses, and most expect delays from time to time. But when a shipping delay is longer than the customer is willing to tolerate, they often panic and become frustrated. After years of ordering things online, and even with the standards Amazon has set, for most customers, an ecommerce order is still a leap of faith. Customers are anxious until they’ve opened the box.
Ordering from an ecommerce store may always feel like a leap of faith for customers, but it doesn’t need to be a leap of faith for you. You can have increased confidence that the order you shipped will arrive on-time, your customer-service team will have fewer issues to deal with, and issues will be resolved more quickly. You will have happier customers, and you will have more time – time you can spend growing your ecommerce business.
PeriShip can help. We help B2C and B2B ecommerce companies (large and small) improve satisfaction by worrying about shipping logistics so you can focus on other aspects of your business. PeriShip manages service disruptions and intervenes on your behalf. Our experienced, responsive logistics professionals monitor your package’s movement from the time it leaves your facility or shop until it arrives at the final destination. We track your delivery every step of the way. We monitor the weather and provide proactive information on when to avoid shipping due to transit route issues. When operational errors occur, we intervene to help packages arrive on time to avoid costly delays.
Our easy-to-use customer dashboard keeps you up informed on the movement of your time-sensitive products throughout the delivery process. Though you’ll get updates throughout your package’s journey, our job is to make the journey uneventful. We’ll make the necessary logistical arrangements so you can focus on keeping existing customers happy and acquiring new customers.
We specialize in time-sensitive shipments, many of which are perishable. Whether you sell gourmet foods, mechanical components, electronics, printed materials, clothing, medical items, or other products your customers need quickly, we can help ensure that the products arrive while your customer in a timely fashion.