Monitoring & Intervention
Rely on PeriShip to proactively monitor, manage, and resolve issues with your time-sensitive shipments.
Know the status of your time-sensitive shipments each step of the way.
Access logistics experts to monitor and manage issues as they arise.
Focus on your business' needs and let PeriShip manage your shipments.
Keeping our Shippers and Their Customers Informed
The need to deliver parcel shipments on-time never changes. It’s easy to lose a customer after a disappointing experience and difficult to regain trust. PeriShip understands the importance of maintaining your brand’s reputation and the need to deliver orders on-time and intact.
From the time you generate a shipping label, we implement our monitor, advise, manage, and resolve procedures and assume responsibility for the timely delivery of your packages. We don’t stop until the package safely arrives at the delivery destination. Our skilled team of logistics support personnel utilize insights and acess to proprietary reports to proactively monitor and manage your shipments. We anticipate challenges before they arise and immediately intervene to resolve issues.
Logistics Expertise
Our team of dedicated logistics experts are trained to manage time-sensitive shipments. PeriShip’s industry expertise in shipping logistics and packaging results in improved customer retention for your organization. Our customer support team focuses on cost avoidance, risk management, mitigation of issues, and contingency planning. We keep you informed about service interruptions via text, email, and phone.
Daily Updates
Each morning, our customers receive a personalized email detailing the status of their shipments. This email outlines packages that are flowing in a normal fashion and highlights shipments that may have an issue. We monitor and analyze updates throughout the day and keep you informed as we intervene. If issues arise that cannot be resolved, we will provide updates as early as possible so you and your customers can find alternative options. We continue to take every action possible to aid in on-time delivery. Each evening, our customers receive a recap of the status of all shipments including all delivery exceptions and any actions taken to intervene.
Proactive Tracking and Issues Intervention
When a product delivery does not go according to plan, we have you covered. We intervene as often as needed to make sure your shipments reach their destination promptly and safely. Our customer portal and service team keep you informed throughout the journey with real-time tracking and updates.
As we track your deliveries throughout the day, we follow procedures outlined by customers on how to address logistics challenges that occur. Our support team handles address corrections and delivery re-attempts without any client intervention, however; this information is shared in daily reports.
Customer Portal
As a Periship customer, you have access 24/7 to a secure and customizable customer portal. This tool provides real-time visibility and tracking of flight and hub operations. The portal also allows you to review detailed actions taken to assist with on-time delivery. The portal also provides access to a network of third-party providers to contact when all other measures have been exhausted.
All Customer Tools
Weather Reporting
Receive personalized weather forecasts and guidance for your shipping origins and destinations from our in-house team of meteorologists to make informed logistics management decisions.
Monitoring & Intervention
Rely on PeriShip to proactively monitor and manage your time-sensitive shipments.